Service Terms and Conditions

OUR SERVICE

01

GENERAL

  1. Unless there is another written agreement and does not conflict with: (i) Government regulations or government agencies or other public institutions, or (ii) Stipulations from local laws, all offers or services and all matters as a result of a contractual relationship / Contractual Relationship(s) between Global Narotama Sakti, Ltd. (hereinafter referred to as GLONAS) and the Client, the contractual relationship is subject to these general terms of service (hereinafter referred to as "General Terms").
  2. At the request of the person concerned, GLONAS can provide services to individuals or private, public, government institutions (hereinafter referred to as "Clients").
  3. Without written instructions from the Client, no other party can change or add instructions to GLONAS regarding the scope of services or the distribution of reports/certificates on the results of services.
  4. GLONAS ensures that all services are carried out according to the best ethical standards and comply with the Anti-Bribery Policy and all applicable regulations.
  5. The Client hereby authorizes to submit reports/certificates to third parties in accordance with the Client's instructions or approval following the situation or habits in trading.
02

PENYEDIAAN PELAYANAN JASA

  1. GLONAS provides services based on confirmed Client requests, but if the Client's request is unclear, GLONAS will implement services according to:
    • Service Description; and/or
    • The prevailing custom in trading; and/or
    • The method is considered appropriate by considering the technical, operational and financial aspects.
  2. The information in the report/certificate issued by GLONAS is the result of inspections and tests carried out by GLONAS at the request of the Client and/or GLONAS's assessment of these results taking into account technical standards, the prevalence of trade or other circumstances which, according to GLONAS's professional judgment, need attention.
  3. The report on the results of the delivery sample testing is the result of GLONAS's assessment only of the sample and not of the party/lot of goods from which the sample originates.
  4. In the event that the Client asks GLONAS to witness work carried out by a third party, the Client agrees that GLONAS's responsibility is limited to his presence when the work is carried out by a third party.
  5. Reports issued by GLONAS only reflect the implementation of services or assignments requested by the Client as referred to in Article 2 letter (a) above, and GLONAS is not obligated to refer to or report facts or events beyond the instructions received or alternative parameters used.
  6. If GLONAS receives documents in the form of agreements between Clients and Third Parties or Third Party documents such as photocopies of sales contracts, letters of credit, bills of lading, and so on, these documents only serve to provide information not to expand or limit the area/scope of service or obligations accepted by GLONAS.
  7. The Client acknowledges that GLONAS, by providing services, does not take over the position and responsibility of the Client or a third party, nor does it release them from the obligations they must fulfill, nor does it assume, limit, cancel or agree to transfer the Client's obligations to the Party. Third or vice versa.
  8. In the event of loss of report/certificate, GLONAS may re-issue the report/certificate at the request of the Client in the event that a loss report is proven from the Authorized Party. Misuse of copies of reports/certificates issued due to lost reasons, is entirely the responsibility of the Client, both civil and/or criminal.
  9. All operational documents supporting the issuance of reports/certificates will be kept by GLONAS for a maximum of 3 (three) years except for documents regulated by law.
  10. All samples of goods taken or received by GLONAS as references will be stored by GLONAS for a maximum of 3 (three) months or less if they are samples of goods which due to their nature will be damaged quickly.
03

CLIENT RESPONSIBILITY

CLIENTS WILL:

  1. Ensure that GLONAS receives sufficient information, instructions and supporting documents in a timely manner to enable GLONAS to properly carry out the required services.
  2. Guarantee the access needed by GLONAS officers to enter places/regions where services are carried out and overcome any obstacles or disruptions to the implementation of services.
  3. Provide equipment and special personnel needed for the implementation of services.
  4. Guarantee to take steps and actions aimed at Safety, Health and Security (K3) in carrying out work, as long as services are carried out, whether requested or not.
  5. Notify GLONAS of any danger or potential hazard associated with any request for services or for samples, including the risk of radiation, toxic or explosive materials which can cause environmental pollution.
  6. Carry out all rights and obligations in sales contracts or other contracts with related third parties and based on legal principles.
04

FEE FOR SERVICES, FEES AND METHOD OF PAYMENT

  1. The fees listed in the price list are fees for services performed on working days (Monday - Friday) and working hours (08.00 - 17.00).
  2. New clients and individual clients are required to pay full upfront service fees. Old customers are required to pay a prepayment of 30% of the order value with a minimum value of Rp. 10 million.
  3. The client immediately pays off the fees billed by GLONAS no later than 21 (twenty one) days after the invoice date unless otherwise specified in the invoice in question.
  4. The client has no right to withhold or delay payment obligations to GLONAS on the grounds that he is filing an objection due to a dispute, counterclaim or loss payment (supported by strong reasons or evidence).
  5. GLONAS can bring cases of billing for services that are not paid by the Client, through legal channels.
  6. If problems and/or unexpected costs arise in the service, GLONAS will notify the Client and GLONAS has the right to obtain an additional fee to cover all costs incurred in completing the service.
  7. If GLONAS is unable to carry out all or part of the services due to one reason or another beyond GLONAS's control including due to the Client's failure to fulfill its obligations as referred to in Article 3 above, then GLONAS is still entitled to receive payment for service fees as follows:
    • All costs incurred by GLONAS; And
    • The proportion of agreed service fees is in accordance with the proportion of services that have been performed by GLONAS.
05

SUSPENSION AND TERMINATION OF SERVICES

GLONAS RESERVES THE RIGHT TO IMMEDIATELY SUSPEND OR STOP THE SERVICES IF THE FOLLOWING THINGS HAPPEN:

  1. The Client fails to fulfill its obligations and the failure is not corrected within 10 (ten) days from the date of notification; or
  2. There are delays in payments, arrangements with creditors, bankruptcy, inability to pay, under the supervision of a curator or termination of business by the Client.
  3. Prepayment that has been paid will be returned 90%, if the order has not been executed.
  4. The client must pay all fees that have been incurred until a cancellation decision is agreed.
06

LIABILITY AND GUARANTEE

LIMITATION OF LIABILITY:

  1. GLONAS is neither a guarantor nor a guarantor and is not responsible in that capacity. Clients who wish to cover loss and damage should obtain appropriate Insurance.
  2. Reports are issued based on information, documents and/or samples provided by, and on behalf of the Client and solely for the benefit of the Client who is responsible for the follow-up of the said report. GLONAS and its employees and subcontractors are not responsible to the Client for any actions, whether based on reports or not, and are also not responsible for incorrect results resulting from unclear, incorrect, incomplete or misleading information provided by the Client. to GLONAS.
  3. GLONAS is not responsible for any delays, part or all of the services arising directly or indirectly from any events that are beyond the control of GLONAS, including the Client's failure to fulfill their obligations.
  4. GLONAS' responsibility in the event of a claim for loss, damage or any costs incurred is a maximum of 10 (ten) times the fee for services or a maximum of Rp. 250,000,000 (two hundred and fifty million rupiah), whichever is smaller.
  5. GLONAS is not responsible for indirect losses, including loss of potential profits.
  6. If there is a claim, the Client must notify it in writing within 30 (thirty) days from the discovery of the underlying facts, but GLONAS is free from all responsibility for claims for losses, losses and costs, unless claims are filed within 1 (one) year since :
    • The date of the service giving rise to the claim; or
    • The date when the service should have been completed, in the event of an alleged default

GUARANTEE:

The client must guarantee, protect and protect GLONAS and its employees and subcontractors against all claims (real and in the form of threats) from third parties for loss, damage and other costs including all costs related to legal proceedings and other costs incurred relating to services.

07

ETC

  1. If there are one or more provisions of the General Terms of Service that are not in accordance with laws and regulations or are unenforceable in all respects, then the others remain in force.
  2. During the implementation of the service and for a period of 1 (one) year thereafter, the Client – either directly or indirectly – is not permitted to persuade, encourage, or offer GLONAS employees to stop working at GLONAS.
  3. GLONAS will guarantee the confidentiality of all confidential operational data and documents.
  4. The use of the GLONAS name for advertising purposes is not permitted without written approval from GLONAS.
08

STATUTE, JURISDICTION AND SETTLEMENT OF DISPUTES

This agreement will be governed and interpreted in accordance with the laws and regulations of the Republic of Indonesia. Any disputes, differences or demands arising from or relating to this Agreement or its violations, including its attachments, which cannot be resolved amicably by the Parties, will be resolved through arbitration in Jakarta in accordance with the Rules of the Indonesian National Arbitration Board. The arbitration award will be final and binding.

09

LANGUAGE

These General Terms of Service are written in the Indonesian language and can be translated into other languages and if there are differences in interpretation, the Indonesian version will be used.